State Farm® Insurance Agent Paul Ortez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kat Walsh
March 5, 2026
5
out of
5
rating by Kat Walsh
"My experience with Danielle, at this location, was informative and pleasant. She was very kind as I had to reschedule our appointment prior to this one several times. Time well spent. KW"
We responded:
"Thank you, Kat, for sharing your experience with Danielle. We're glad to hear that she was able to accommodate your schedule and provide a pleasant and informative meeting. Your feedback is greatly appreciated. "
Steven Jones
February 25, 2026
5
out of
5
rating by Steven Jones
"danielle is very helpful and helped me sign up for coverage she was calm and courteous the entire time. 10/10"
We responded:
"We really appreciate you taking the time to share your experience! Danielle works tirelessly at making the signup process smooth and stress-free, and we’re glad that came through. It’s great to know you found our pricing competitive as well. Thanks again for the wonderful feedback and the perfect score! #statefarmAda #TeamOrtez #servicematters #statefarmautoinsurance"
Polly Parmelee
February 9, 2026
5
out of
5
rating by Polly Parmelee
"Very helpful and friendly."
We responded:
"Thank you, Polly, for your feedback. We're glad to hear that you found our team helpful and friendly. Your support means a lot to us. "
Laura
February 9, 2026
5
out of
5
rating by Laura
"Very friendly, and easy to work with. Responded in a timely manner and got me taken care of within the same day. Thanks Rachel."
We responded:
"Thank you, Laura, for your feedback! We're glad to hear Rachel was able to assist you promptly and make the process smooth. Your support means a lot to us. "
Jill Ramsey-Schmidt
February 6, 2026
5
out of
5
rating by Jill Ramsey-Schmidt
"Rachael was very empathetic and supportive when I reached out to her about an issue with my auto and home insurance. She took it upon herself to call my mortgage company and resolve the issue. She called me to let me know that everything had been handled and put my mind at ease. She is a wonderful asset to this agency."
We responded:
"Thanks so much for your kind words, Jill! We’re really happy to hear that Rachel was able to help and make things easier for you. She always tries to go above and beyond for our policyholders. We look forward to working with you in the future! #servicematters #StateFarmAda #StateFarmhomeinsurance #StateFarmautoinsurance "
Samuel Babins
February 6, 2026
5
out of
5
rating by Samuel Babins
"I've been with Progressive ever since 2016. Over 8 years they slowly raised my rate little by little with no accidents or tickets. When I called to ask them why, they only told me "those are the rates now." Finally, I had enough after I made a mistake and forgot to switch my bank account with Progressive and they charged me $20 for their inconvenience. I called and talked to Danielle. She answered every question, was extremely helpful, and pleasant. Can you believe that? A PLEASANT insurance agent? She got me ADDITIONAL coverage for $30 cheaper than Progressive. So, cliff notes: Use State Farm. Do not use Progressive. Have Danielle help you. Update, February 2026: Since this review was written, I got married. I again worked with Danielle to add my wife's car and our home to our insurance. Danielle, yet again, saved us significant money for better coverage, to the tune of almost $100.00 a month LESS. Further cliff notes: Still have Danielle help you. Paul, give her a raise."
We responded:
"Thank you so much for sharing your experience and for your continued trust in Danielle and our team! We’re thrilled to hear how Danielle has been able to help you save money while getting better coverage—not just once, but twice!! It’s great to know she made the process smooth and pleasant for you, especially during big life changes like getting married. We truly appreciate your recommendation and look forward to continuing to support you and your family with your insurance needs!"
kaya howle
February 2, 2026
5
out of
5
rating by kaya howle
"Rachel comes highly recommended! She was very kind and helpful through the whole process of getting my new policy set up. Rachel also made sure I understood everything and made everything very easy!"
We responded:
"Thank you, Kaya, for sharing your experience! We're glad to hear that Rachel was kind and helpful in setting up your new policy and ensuring everything was clear. Your feedback is greatly appreciated. "
young kwen kim
January 22, 2026
5
out of
5
rating by young kwen kim
"Good guidance and explanation. I fully got help from Danielle and made the insurance agreement successfully."
We responded:
"Thank you for your awesome feedback! We're glad Danielle could assist you with your insurance needs. If you have any more questions, feel free to reach out. #servicematters #StateFarmAda #TeamPaul "
Ryan Mulder
January 19, 2026
5
out of
5
rating by Ryan Mulder
"I needed to add a new vehicle to my auto policy. With just a few texts, Rachel had the proof of insurance in my inbox. Very easy."
We responded:
"Ryan, thank you for the 5 star review! Rachel is a valued member of our Team - we appreciate you and the opportunity to assist with your insurance needs! #statefarmAda #servicematters #TeamPaul"
Hazel Welch
January 16, 2026
5
out of
5
rating by Hazel Welch
"I've been with this branch since I moved to Michigan and they always take good care of me. Highly recommend if you're searching for someone that will get you the best rates."
We responded:
"Thank you, Hazel, for your kind words and for trusting us to assist with your insurance needs in Michigan! We're happy to hear that our efforts have made a positive impact on your experience. Your recommendation is very meaningful to us! #StateFarmAda #servicematters #TeamPaul"
Zach Merritt
January 13, 2026
5
out of
5
rating by Zach Merritt
"Rachel has made this entire process so simple and easy for myself and my whole family! Couldn’t be more happy I switched!"
We responded:
"Thank you, Zach, for sharing your experience! It's great to hear that Rachel was able to make the process simple and easy for you and your family. We're glad you chose us for your insurance needs. "
Thomas Dickinson
December 22, 2025
5
out of
5
rating by Thomas Dickinson
"Rachel Zachmann has been an absolute pleasure to work with! I bought a house short notice when an opportunity presented itself. Rachel got my home owner's Insurance set up and effective by the closing and saved me money by bundling my home and auto insurance. She kept me informed every step of the way and provided all necessary documentation. I am very happy in my new home and relived I have coverage at a great rate. Thank you!"
We responded:
"Thank you, Thomas, for sharing your experience with Rachel. It's great to hear that she was able to assist you with your homeowner's insurance and bundle it with your auto insurance to save you money. We're glad you're happy in your new home and appreciate your trust in us. "
Mubarak Dawaki
December 18, 2025
5
out of
5
rating by Mubarak Dawaki
"Rachel Zachmann was great to work with. She was very responsive, made sure our insurance was up to date, and went out of her way to find us the best deals and discounts. Highly recommend her to anyone looking for insurance!"
We responded:
"Thank you, Mubarak, for your feedback! We're happy to hear that Rachel was able to assist with your insurance needs. Your satisfaction is a top priority for us and we appreciate your trust. Rachel is a valued member of the Team. #servicematters #TeamOrtez #StateFarmAda #insuranceAdaMI "
Tearsinreign
December 16, 2025
5
out of
5
rating by Tearsinreign
"Amazing!"
We responded:
"Thank you for the amazing feedback, Tearsinreign! We're glad to know you had a great experience with our insurance services. If you need anything else, feel free to reach out. "
Darko Plavcic
December 10, 2025
5
out of
5
rating by Darko Plavcic
"Excellent agency with a great staff. Always very responsive and available. Recently worked with Danielle and she did an excellent job explaining all coverage options without upselling us on things we didn't need. Highly recommend!"
We responded:
"Thank you, Darko, for your thoughtful review. We're glad to hear that Danielle was able to assist you effectively and provide clear explanations of your coverage options. Your recommendation means a lot to us. "
Delaney Drumm
November 23, 2025
5
out of
5
rating by Delaney Drumm
"Rachel was very knowledgeable, professional, and helpful! Highly recommend working with her."
We responded:
"Thank you, Delaney, for your kind words about Rachel. We're glad to hear she was able to assist you effectively. Your recommendation means a lot to us."
Brendan bazner
November 22, 2025
5
out of
5
rating by Brendan bazner
"Rachel was great to talk to you, very informative & very friendly."
We responded:
"Thank you, Brendan, for your feedback! It's great to hear that Rachel was informative and friendly during your interaction. We appreciate your support and look forward to assisting you in the future."
Cale Howle
November 22, 2025
5
out of
5
rating by Cale Howle
"Rachel was great and very helpful!!!"
We responded:
"Thank you, Cale, for your feedback! We're glad to hear that Rachel was able to assist you effectively. If you need anything else, feel free to reach out."
Danielle zachmann
November 22, 2025
5
out of
5
rating by Danielle zachmann
"Rachel was an excellent help with finding our family pet insurance. He’s our daughter’s best friend and I rest so much easier knowing they’re both being covered with such a wonderful company. Rachel was friendly, helpful and informative about all the options. I highly recommend reaching out to her with any of your insurance needs!"
We responded:
"Thank you, Danielle, for your kind words about Rachel's assistance with your pet insurance. It's great to hear that you feel at ease knowing your daughter's best friend is well-covered. We appreciate your recommendation and are here for any future insurance needs you may have. Best regards!"
Tressa Walker
November 22, 2025
5
out of
5
rating by Tressa Walker
"Talked to Rachel, she shows me my options. Is super personable would highly recommend connecting with."
We responded:
"Thank you! We strive to treat every customer like family, and we’re so happy to know you had a positive experience with us! "
tim
November 21, 2025
5
out of
5
rating by tim
"My agent at the office is the best always takes the time to explain everything to me and keep me informed about changes"
We responded:
"Thank you, Tim, for your kind words and for taking the time to share your experience. It's great to hear that our team is keeping you informed and explaining everything clearly. We appreciate your support and look forward to continuing to serve you."
John Pflug
July 11, 2025
5
out of
5
rating by John Pflug
"Ben was State Farm for at least 50 years… Been with Paul for about 15 years… They do an outstanding job… Pretty tough to beat the rates"
We responded:
"John - thank you for taking the time to leave us a 5 Star review! We appreciate your long-term business and the opportunity to assist with your insurance needs! Thank you. #servicematters #StateFarmAda #TeamOrtez "
Giuseppe del giudice
May 30, 2025
5
out of
5
rating by Giuseppe del giudice
"State Farm Paul Ortiz office has been fabulous to work with in the last 4 years. The staff is great, attentive, kind and efficient during phone calls, text messages and email communication. I would recommend this office to individuals who are looking for exceptional service that is tailored-made for your circumstances."
We responded:
"Thank you, Giuseppe, for your kind words and for trusting us over the past four years! We're glad to hear that our team's efforts have made a positive impact on your experience. Your recommendation means the world to us!"
Rachael Snyder
April 22, 2025
5
out of
5
rating by Rachael Snyder
"This office is always pleasant and helpful."
We responded:
"Ethan, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
Emily McClain
March 14, 2025
5
out of
5
rating by Emily McClain
"Absolutely love everyone here. They are all super helpful and I recommend them to anyone who asks."
We responded:
"Thank you, Emily, for taking the time to give our office a 5 Star review! We love to see reviews like this and appreciate your kind words as well as the opportunity to work with you! #StateFarmAda #TeamPaul #servicematters"